Untitled design (1)

Frequently Asked Questions (FAQ's)

Water Damage

  1. How can a flood affect my home or business?
  • When water comes in contact with drywall, it sags and disintegrates. You will then start seeing bubbles forming on the paint and it will start peeling off. Water will also saturate the insulation behind the drywall.
  • If water stays in your property for any length of time, the wood structures will start swelling and the glue that holds particle board cabinets will dissolve, which will cause them to crumble. It could very likely cause the hardwood floors to buckle and distort as well.
  • Additionally, wood that is exposed to water for a long time, will start to rot.
  • When water soaks carpet, the carpet will start pulling away from its backing, or what is also known as delamination. A delaminated carpet is no longer functional.
  • When water comes in contact with electrical systems, it can short circuit them and cause electrical shock and fire hazards as well as damage to your electronics.


  1. Why should I hire a professional instead of drying the water on my own?

Even when you wipe or mop up the water and it looks and feels dry, water typically travels behind the walls and under the floors, and this is water you will not be able to see. Mold will start to grow in these cavities within 24-48 hrs after coming in contact with water, and it will compromise the integrity of these materials while becoming a serious health threat to everyone in your home or business. Let alone the fact that your insurance will not cover the mold remediation you will need in the future.

This is why it is so important to act fast, and contact a professional water damage restoration provider like Fresh Start Restoration as soon as you notice the spill or flood. Not only will we be able to stop the influx of water and identify its source, but with the use of moisture meters and special equipment, our trained and experienced technicians will be able to find and dry out any water present in the structures that your eyes can’t see.

Furthermore, if the source of water is a sewage back up or even rising flood water following heavy rain, this water is considered highly contaminated and presents a serious health threat. Especially under these circumstances you should call us immediately and avoid any contact with the water or wet surfaces. In conclusion, no matter the source of a water damage, the restoration should be handled by a licensed, insured and IICRC certified professional like Fresh Start Restoration.


  1. What does a professional water damage restoration contractor do differently than I would do to dry water damage?
  • Our water damage restoration technicians will first extract the water and remove all non-salvageable/damaged materials. They will make sure to document every part of the damage and all damaged items by taking pictures of each one of them.
  • With the use of a plant-based anti-microbial solution, we make sure no harmful microorganisms grow in the affected materials.
  • Any mold infected surfaces discovered during the restoration process will be remediated immediately to prevent further spread.
  • Specialized, high-speed, industrial equipment is needed to properly remove enough moisture or generate enough air to completely dry your home or business after a water damage. Common household fans and shop vacs are simply not designed for this. We have the most sophisticated equipment in the industry to dry your property in the quickest and most efficient way, ensuring there is no room for mold to grow after we have finished the remediation process. How and where you place the equipment is also important for a complete dry out, which is why our technicians will strategically place and position the drying equipment to dry your property the best possible way.
  • During the drying process, which can last 2-3 days or more depending on the damage extent, our technicians will monitor the humidity using moisture meters and will reposition the equipment as needed.
  • In the event of needing an empty space for proper dry out and/or repairs, we will carefully handle all contents, pack them and move them to our storage facility for as long as needed, then move them back to the property once the repairs are completed.
  • We have vast experience helping customers with their restoration needs. We have worked and have built a great relationship with all the insurance providers in the Greater Vancouver area. Our reports and estimates are as exact and accurate as they can be, facilitating the processing of your insurance claim, while keeping all parties involved (adjuster and owner) informed throughout the whole restoration process.


  1. Do I need to find a contractor for the repairs after the water damage restoration has been completed?

At Fresh Start Restoration we handle your loss from beginning to end. Our team of skilled and experienced professionals and sub-contractors will do any repairs needed to return your property to its pre-damage condition, making it look even better than before. Not only will your property look amazing, but the job will be completed in a timely manner.


  1. Do I have to use the restoration company the insurance company recommends?

No. You don’t have to use the restoration contractor the insurance company recommends; you are free to hire whoever you want. Fresh Start Restoration works with all insurance companies. We will communicate directly with your adjuster to make the process easier for you. Good communication is key in making the restoration process smooth and quick, and we are experts on this!

Mold Remediation

  1. What are molds and how do they grow and spread?

Mold is a type of fungi found in both indoor and outdoor environments. The primary functionality of the mold is to breakdown dead materials. In nature, mold can be found on soil, food, and plants. In houses, mold can grow abruptly with the following limited resources:

  • Nutrients: organic materials like paper, wood, drywall.
  • A suitable place to grow: basement, bathroom & crawl spaces
  • Suitable condition: moisture & humidity.

Molds produce “spores”, a set of microscopic cells that can spread through air, water and insects. Under the right conditions, live spores transported to new areas form mold colonies.

      2. I smell a musty odor, do I have mold?\

Almost certainly. A musty odor is indicative of mold growth. You should look in the areas where the odors are and look for signs of water and mold. In order for mold to grow, standing water for 48 to 72 hours is needed or high humidity levels (above 60% Relative Humidity). Therefore, if you have had standing water or a water leak for more than a few days, you probably have mold growth.

3. Can you do mold remediation yourself?

Once you discover mold in your property, you might be tempted to clean it up on your own. Mold remediation is a task that is better left in the hands of professionals. However, if the infestation is pretty small, you can tackle it on your own. The Environmental Protection Agency (EPA) notes that any moldy areas less than 10 square feet (about 3 feet by 3 feet) can be remediated by the homeowner. But, in most cases, it is better to have a mold remediation contractor do the work rather than a general contractor or yourself. Mold reoccurrence after using DIY techniques is another sign that you are dealing with a strong mold type, which needs to be taken care of by a professional.

      4.How long does it takes for mold remediation?

The time it takes for the mold removal process depends on many factors such as how much mold is present, where the mold is growing (behind walls, etc.), and the materials it grows on. However, on average it takes 3 to 6 days to restore the conditions based on IICRC best practices for mold remediation.

      5. Why should I hire Fresh Start Restoration for my mold remediation? 

Fresh Start Restoration is licensed and liability insured. We use industry-grade equipment to test, remove, clean up, and prevent mold contamination.

Our mold remediation process aligns with IICRC’s best practices for mold removal while ensuring the safety of both workers and inhabitants.

Our trained and certified technicians follow industry standards and use safe, effective techniques to restore your building to a healthy, mold-free state – once and for all! If you experience mold in your home or business, call Fresh Start Restoration right away!

      6. Can mold return after remediation?

Even after professional mold remediation, mold can still come back given the right conditions. Once mold removal has taken place,  it is important to learn from the mold outbreak. You should take the necessary measures to prevent the mold from returning.